We’re here to allay your worries because travel is one of those things that inevitably leads to questions, worries, and doubts. Here are a few of our most commonly asked questions about working with us.
About the Trips
Which trip is best for me?
We have designed trips that cover a wide range of ways to travel. From Adventure, Wellness to History and Culture trips, you can choose the tour that best fits your needs.
Can I customize my trip?
Please do! The displayed trips are just for you to get inspired and explore the possibilities. We encourage our travelers to tell us exactly what they need and we make it happen.
Does Terra Sur Travels offer family trips?
Terra Sur Travels believes that families that travel together stay together. We have established minimum ages to make sure that the activities are appropriate for all age groups. The minimum age varies according to the destination. The more adventurous the location, the higher the minimum age requirement.
Is it okay to travel solo in Latin America?
Absolutely! We encourage our travelers to travel solo at least once to not only get to explore incredible destinations but also explore their inner selves.
Do I have to pay extra if I’m travelling alone?
It depends on the location you are traveling to. For cruises: It is a definite yes if you want the cabin for yourself. You can also share a cabin with someone of the same gender on a cruise. For the rest of the destinations, it varies from provider to provider.
Please inform us at the time of booking if you don’t identify with the gender listed on your passport so that we can modify the rooming arrangement.
Can I travel to Latin America if I have a disability?
No matter your condition, Terra Sur Travels is dedicated to making travel universally accessible. We will adjust the itinerary to accommodate the needs of travelers with disabilities. There are however destinations that are difficult to travel to.
Can LGBTQ+ travelers take Terra Sur Travels tours?
Absolutely. We believe that every traveler should feel safe and we are aware that many of our travelers identify as part of the LGBTQ+ community. Our travelers must be informed of the local laws and traditions in the places we visit because some locations have laws that discriminate against LGBTQ+ individuals. We will advise our travelers accordingly and ensure they are comfortable and safe.
Is travel insurance mandatory?
We strongly advise all of our travelers to have travel insurance. We ask that you have medical expense coverage that includes emergency repatriation, at the very least. It doesn’t hurt to get a policy that also includes COVID-19, personal liability, cancellation, curtailment, and loss of luggage or personal goods. This is something we can also help you with. Click here to find out more.
How long in advance should I confirm my trip?
The more time we have to plan your trip, the better. But we understand that sometimes the urge to travel comes unexpectedly. Just give us 72 hours heads-up to plan everything. Conditions may apply.
How can I pay for my trip?
We are committed to keeping all payments as easy and safe as possible for all our travelers. We have online bank accounts in different currencies in which you can proceed with your payment once you confirm your trip, you can also pay directly through our website.
Will I pay more for a trip if I book through you than an online booking site?
Not necessarily. We have access to all the same pricing for hotels as the online booking sites do.
In many cases, we can find discounts and other promotional offerings that are not offered to the general public.
Do I have to pay fully up front for my trip?
No. You can confirm your trip with a downpayment of 30% as long as you are confirming 60+ days before the trip starts.
Does it cost money to get a quote?
No, it does not cost money to get a quote from Terra Sur Travels. Simply fill out our online form, email, or give us a call, and we will be happy to provide you with a free quote for your trip. Conditions may apply.
Can I use a credit card while traveling?
It is advisable to travel with a credit card, an ATM card, or a bank-issued “cash card” designed expressly for travel. Having multiple solutions ensures that you are covered in the event that one doesn’t work. If you can withdraw money depends on the potluck in some countries.