Terms & Conditions

We advise you to read this carefully

When you acquire a tour from us, you agree to the following terms and conditions


Terra Sur Travels reserves the right to carry out route changes or adjustments in the confirmed travel itinerary, due to weather conditions, natural disasters, or man-made interference.

If any changes are necessary to the itinerary, the traveler will be informed, as soon as possible.

Terra Sur Travels would consider making adjustments or changes of this kind, only when necessary, to improve the quality of the service, and to provide the best experience to its travelers.


The contract
Terra Sur Travels’ obligation to you is to provide travel advisory services, make travel bookings on your behalf, and arrange relevant services confirmed in the booked itinerary.

Your booking confirmation is your acknowledgment that we are entitled to retain payment for the confirmed services from the suppliers. 

The Supplier provides to you
We are not a provider of travel services and have no control over, or liability for, the services provided by the supplier-providers.- 

The supplier is responsible for providing the travel product/service to you. All bookings are made on your or our behalf subject to the Supplier’s Terms and Conditions, including conditions of carriage and limitations of liability, imposed by these service providers.


If you need to cancel your trip for any reason, please have in mind that cancelation fees may apply as follows: 

  • Cancelations between 60 to 45 days before the travel date: 30% cancelation fee is applied
  • Cancelations between 44 to 30 days before the travel date: 60% cancelation fee is applied
  • Cancellations between 29 to 0 days before the travel date: 100% cancelation fee is applied

Note: Please have in mind that Terra Sur Travels cancelation policies (terms & conditions) are not applicable to our Galapagos cruises, due to our providers’ individual cancelation policies.
We will send the cancelation policy directly to you.

Changes made by the traveler

  • Any change applied to the confirmed itinerary, before, and during the trip, will depend on availability and is subject to 100% cancelation penalties for existing services.
    Exceptions may apply.
  • Any change of date for a future trip in the same conditions will only apply depending on availability. Charges or cancelation fees may apply.
  • Leaving the trip at any time after arrival will apply a 100% cancellation fee.

Changes made by Terra Sur Travels

Before the tour starts, Terra Sur Travels will only change an essential point of the tour as a result of serious circumstances. We will notify you about this change as soon as possible.

In case of cancelations from the provider of the service, Terra Sur Travels will make you an alternative trip offer that is comparable, if possible.

Terra Sur Travels intends to comply with the confirmed itinerary. Nonetheless, on occasions, it might be necessary or desirable to make adjustments/changes, and in some cases, cancelations.

In the event of necessary or advisable changes, for the comfort or wellbeing of the travelers, or for any reason whatsoever, may be made without penalty to the agent or the operator.

In case of tour cancelation by Terra Sur Travels, a full refund of the paid monies to Terra Sur Travels will be provided.

Flight disclaimer

In case of a flight delay (either booked by us or booked by yourself), Terra Sur Travels will try to accommodate your itinerary, but changes and penalties might apply. These penalties are the responsibility of the traveler.

Please contact us before booking your airfare if you have any questions regarding this matter.

Illegal tourism

Terra Sur Travels does not, and will not offer tours that involve animal or human mistreatment, sexual tourism, or any illegal activity.

Client disclosure & responsibility

Terra Sur Travels acts as an agent for the companies they represent, in consequence, accepts no responsibility for accidents, damage, baggage losses, and/or delays.

Terra Sur Travels will not be liable for any damage resulting directly or indirectly from delays, cancelations, or changes in flights. 

Additional expenses shall be borne by the passengers.

Terra Sur Travels reserves the right to cancel any tour, for any reason, before departure and cannot be held responsible for any damages resulting from said cancellation.  There is no additional liability. Any dispute arising out of these tours will be settled in the courts of Ecuador under Ecuadorian laws.

By using the services of the operators, you agree that Terra Sur Travels shall not be liable for any injury, damage, loss, accident, or delay incurred by you or those traveling with you in connection with any accommodations, transportation, or any other services resulting directly or indirectly from any acts or default of the operators or any occurrence or conditions beyond the control of Terra Sur Travels.


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