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We are always available to reply to any of your questions or concerns
When you acquire a tour from Terra Sur Travels, you agree to the following terms and conditions:
Terms & Conditions: Terra Sur Travels reserves the right to carry out route changes or adjustments in the confirmed itinerary, due to weather conditions, natural disasters or man-made interference.
If any changes are necessary to the itinerary, the client will be informed as soon as possible.
Terra Sur Travels would consider making adjustments or changes of this kind only when necessary, to improve the quality of the service, and to give the best experience to its travellers.
- Cancellations between 60 to 45 days prior to travel date: 30% cancellation fee is applied
- Cancellations between 44 to 30 days prior to travel date: 50% cancellation fee is applied
- Cancellations between 29 to 0 days prior to travel date: 100% cancellation fee is applied
Note: Please have in mind that Terra Sur Travels cancellation policies (terms & conditions) are not applicable to any Galapagos tours or cruises, due to our providers’ individual cancellation policies.
These cancellation policies might be subject to change.
Cancellation Related to Covid-19:
- No Changes Fees:
Free reschedules until 10 days before the travel date.
- Your Safety First:
If you contract COVID-19 before you leave, or if government-imposed travel restrictions related to COVID-19 mess up your plans, you can cancel your trip 10 days before your departure day.
Government-imposed restrictions include border closures, lockdowns, do not travel warnings and new quarantine measures.
Just let us know (with a medical certificate, if applicable) and we’ll give you a 100% credit of what you paid to Terra Sur Travels, valid for a year after the cancellation date.
The exception to the rule: If you need to cancel your trip due to not complying with the governmental requirements of the destination or departure country (such as vaccination laws or testing requirements), regular cancellation fees will apply.
Terra Sur Travels reserves the right to adjust/change tour prices in the event of an unexpected increase in airfares, government taxes and fees, fuel surcharges, entrance and park fees, as well as currency fluctuations (terms).
Promotions (Reduced Prices on Tours)
Terra Sur Travels may offer reduced prices on selected tours. The reduced prices apply strictly to new bookings only.
Bookings for which the traveller has already paid a deposit, are locked into their original price and are not entitled to the reduced promotional price.
Terra Sur Travels does not, and will not offer tours that involve animal mistreatment, sexual tourism or any illegal activity.
Transportation & Accommodation
Terra Sur Travels reserves the right to substitute hotels for a similar or better category, due to unforeseen operational requirements.
All domestic transportation and flights are subject to change without further notice.
Terra Sur Travels guarantees that all information that you find on this website is obtained from official sources like the Ministry of Tourism, Ministry of Foreign Affairs, official city boards, and other official websites.
Health & Travel insurances are highly recommended.
For more detailed information, please visit our A to Z pages.
Pictures & Videos Disclaimer
All images found on this website belong to Terra Sur Travels; our suppliers; The Ministry of Tourism, and the travellers who have given us the authorization to reuse them, but not to be shared with any other parties.
Changes by Traveller
- Any change on the itinerary or services before, and during the trip, will depend on availability and is subject to 100% cancellation penalties of existing services.
This term & condition is subject to change.
- Any change of date for a future trip in the same conditions will only apply depending on availability. Charges or cancellation fees may apply.
- Leaving the trip at any time after arrival will apply a 100% cancellation fee.
Changes by Terra Sur Travels
- Before the tour starts, Terra Sur Travels will only change an essential point of the tour as a result of serious circumstances. We will notify you about this change as soon as possible.
- In case of cancellations, Terra Sur Travels will make you an alternative trip offer that is comparable, if possible.
It is Terra Sur Travels’ intention to comply with the confirmed itinerary. Nonetheless, on occasions, it might be necessary or desirable to make adjustments/changes, and in some cases, cancellations.
In case of a flight delay (either booked by us or booked by yourself), Terra Sur Travels will try to accommodate your itinerary, but changes and penalties might apply. These penalties are the responsibility of the traveller.
Please contact us before booking your airfare if you have any questions regarding this matter.
Consumer Disclosure & Responsibility
The Travel Agent/ Tour Operator, Terra Sur Travels, acts as an agent for the companies they represent, and consequence, accepts no responsibility for accidents, damage, baggage losses and/or delays due to strikes, weather, acts of governments or authorities, wars, criminal acts committed by third parties, hostilities, civil disturbances, riots, pilferage, defects of vehicles or breakdown in the equipment, or to the fault or default of any company used for carrying out these tours. Nor shall Terra Sur Travels be liable for any damage resulting directly or indirectly from delays, cancellations or changes in flights. In the event it becomes necessary or advisable, for the comfort or wellbeing of the travellers, or for any reason whatsoever, to alter the itinerary or arrangements, such alterations may be made without penalty to the Tour Operator.
Additional expenses shall be borne by the passengers. No refund can be made for the absence from parts of the tour. The right is also reserved by the Tour Operator, at its absolute discretion, to refuse or cancel any person at any time, without being under obligation to assign a reason, therefore. In the event of the exercise of this right, the Tour Operator shall be under no liability to that person whatsoever. The airlines, rail and steamship companies concerned are not to be held responsible for any acts, omissions, or events during the time passengers are not aboard their aircraft and/or vessels. The passage contract in use by the companies concerned, when issued, shall constitute the sole contract between the company and the purchase of these tours, and/or the passengers. Terra Sur Travels reserves the right to cancel any tour, for any reason, prior to departure and cannot be held responsible for any damages resulting from said cancellation. In case of such tour cancellation by Terra Sur Travels, a full refund of the monies paid to Terra Sur Travels will be offered. There is no additional liability. Any dispute arising out of these tours will be settled in the courts of Ecuador under Ecuadorian laws.
The airlines concerned shall not be liable for any loss, damage, injury, accident, delay or irregularities which may be occasioned by reason of the defect or through the act or omissions of any person or company performing or rendering the services other than carriage by air, as described in the tour brochure. By utilizing the services of the suppliers, you agree that Terra Sur Travels shall not be liable for any injury, damage, loss, accident or delay incurred by you or those travelling with you in connection with any accommodations, transportation or any other services resulting directly or indirectly from any acts or default of the suppliers or from any occurrence or conditions beyond the control of Terra Sur Travels, including the defects of vehicles or breakdown in equipment. Nor shall Terra Sur Travels be liable for any injury, damage, loss, accident or delay resulting directly or indirectly from delays, cancellation or changes in flights, itineraries, schedules or other services, strikes, theft, sickness, weather, quarantine, criminal acts committed by third parties, acts of declared or undeclared war, or other causes. The services described in the tour brochure, other than carriage by the outlined airlines, are furnished by independent contractors who are not servants of our joint venture or partners with the airlines concerned.
While confirming any of our tours, Terra Sur Travels understands that you accepted these terms and conditions