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FAQ

Frequently Asked Questions

Looking to travel but have some questions? Look no further!
Here at Terra Sur Travels, we’re experts in all things travel-related. Whether you’re wondering which trip is right for you, need help with visas, or are curious about our COVID-19 policies, we’ve got you covered. Plus, we can also help with more day-to-day decisions like where to get the best food in town.
So don’t hesitate to reach out – we’re always happy to help!

Experiences

Which experience is best for me?
We have designed experiences that cover a wide range of ways to travel. From Adventure, Wellness to History and Culture trips, you can choose the tour that best fits your needs.

My trip

Can I customise my trip?
Please do! The experiences we have displayed are just for you to get inspired and explore the possibilities.
We encourage our travellers to tell us exactly what they need and we make it happen.

Travelling with kids

Does Terra Sur Travels offer family vacations?

Terra Sur Travels believes that families that travel together stay together. We have established minimum ages to make sure that the activities are appropriate for all age groups. The minimum age varies according to the destination. The more adventurous the location, the higher the minimum age requirement.

Solo travelling

Is it okay to travel alone to Latin America?

Absolutely! We encourage our travellers to travel solo at least once to not only get to explore incredible destinations but also explore their inner selves.

Do I have to pay extra if I’m travelling alone?

Depends on the location you are travelling to.
For cruises: If you want the cabin for yourself, then it is a definite yes.
You also have the option of sharing a cabin with someone of the same gender on a cruise.
For the rest of the destinations, it varies from provider to provider.

Please inform us at the time of booking if you don’t identify with the gender listed on your passport so that we can modify the rooming arrangement.

Impaired travellers

Can I travel to Latin America if I have a disability?
No matter your condition, Terra Sur Travels is dedicated to making travel universally accessible.
We will adjust the itinerary to accommodate the needs of travellers with disabilities. There are however destinations which are difficult to travel to.
Read more here: impaired travellers

LGBTQ+

Can LGBTQ+ travellers take Terra Sur Travels tours?
Absolutely. We believe that every traveller should feel safe and we are aware that many of our travellers identify as part of the LGBTQ+ community. Our travellers must be informed of the local laws and traditions in the places we visit because some locations have laws that discriminate against LGBTQ+ individuals.
We will advise our travellers accordingly and make sure they are comfortable and safe.

Food

Will my particular dietary needs be met?

We will make every effort to satisfy any dietary requirement. Although, in some remote places, it may be quite challenging to ensure. Any dietary restrictions or allergies should be disclosed at the time of booking, and we’ll pass this information on to your guides. Additionally, it’s a good idea to include a card with your dietary restrictions written on it in the local language for when you eat out on your own.

Can I drink the water in Latin America?

It might not be a good idea to drink the local water in some places. For more information: Health risks

Travel Insurance

We strongly advise all of our travellers to have travel insurance. We ask that you have medical expense coverage that includes emergency repatriation, at the very least. Every traveller is strongly advised to get a policy that also includes COVID-19, personal liability, cancellation, curtailment, and loss of luggage or personal goods.

Visas

How can I find out if I need a visa to travel somewhere I want to go?
Although we do include information on visa requirements in our Visa blog and offer further information regarding entry, visa, and health requirements on our website, we always advise travellers to check with their local embassy as visa rules can change without prior notice. The websites of the embassies in your home country will always provide details about the requirements, the price of the visa, and the necessary forms.

Currencies

What is the local currency where I’m going? How much cash or credit card should I bring? Can I use a credit card while travelling?
It is advisable to travel with a credit card, an ATM card, or a bank-issued “cash card” designed expressly for travel. Having multiple solutions ensures that you are covered in the event that one doesn’t work. If you can withdraw money depends on the potluck in some countries. It will function one day and not the next, but it will function for your pal.
Tip: Visa cards are more readily accepted than Mastercard.

Tipping

Is tipping customary in Latin America?
Yes, tipping is typically expected.

Even though it’s not required, leaving the tour guide a tip at the end of your journey is appropriate if you were pleased with the service you received. Although it might not be commonplace to you, the people who will look after you while you travel value it highly, it motivates exceptional service, and it is a firmly established aspect of the tourism sector in many destinations. You can read more about it here: Tipping In Latin America

Terra Sur Travels Services

Travelling should help you relax and have time to pamper yourself. We know there is a lot to do before your trip, including obtaining visas, passports, insurance, transport, and arranging for your dog to be fed by a neighbour. And even though pet care is a little out of our league, as a full-service travel agency, it is our goal to help with everything else.

Therefore, we can help you organize flights, travel insurance, transfers, lodging, special requests (like to help you to plan the perfect proposal for your significant other)-or anything in between.

Type of payments

We are committed to keeping all payments as easy and safe as possible for all our travellers.
You can read more about the payment methods we accept here.

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